Sailing-TV use Flash technology to deliver video content.
If the page does not load ensure that you have a Flash player installed.
1. The player is displaying a warning that says I need to upgrade the Flash player, how do I upgrade?
You can obtain the latest version of the Flash Player from Adobe.
2. The player is not displaying correctly or is displaying the wrong video, how can I fix this?
Your web browser may be displaying cached information. To clear your browser cache, perform the following steps: Using Internet Explorer: 1. Go to a different website 2. Click on Tools -> Internet Options -> General 3. Click the Delete Files button, select the "Delete all Offline files" option and then click OK 4. Once the process completes, click OK to close the Options dialog 5. Close all open Internet Explorer browser windows.
Firefox 1. Go to a different website 2. Choose Options from the Tools menu 3. Click the Privacy icon, select the Cache tab, and click Clear Cache Now. 4. Click on the History tab, and select Clear Browsing History Now. 5. Click OK to close the Options dialog 6. Close all open Firefox windows.
Safari 1. Go to a different website 2. Choose Empty Cache from the Safari menu
3. Why do video clips sometimes stutter or pause during playback?
Video may stutter or pause during playback if you computer does not meet the specs detailed below, or if your Internet connection is not fast enough. Even on broadband connections, Internet congestion or traffic can result in choppy playback or repeated buffering, ideally wait for the stream to load into the player.
Windows:
* Operating System: Windows XP: Service Pack 1, 1a, or 2.0x, or, Windows 2000: Service Pack 2 * CPU: P3 (minimum), P4 (recommended) * Speed: 800 MHz (minimum), 1.2 GHz (recommended) * RAM: 256 MB (minimum), 512 MB (recommended) * Free Disk Space: 500 MB (minimum), 1 GB (recommended) * Screen resolution: 1024 x 768 pixels * Internet connection: Broadband (minimum), 768 kbps or greater (recommended) * Browser: AOL, Firefox, Internet Explorer 6, SP1 or higher * Flash Player: Flash Player 9 or higher
Mac:
* Operating System: MacOS X: 10.3.9 or 10.4.7 * CPU: G4 (recommended) * Speed: 1.33 GHz (recommended) * RAM: 512 MB (recommended) * Free Disk Space : 500 MB (minimum), 1 GB (recommended) * Screen resolution: 1024 x 768 pixels * Internet connection: Broadband (minimum), 768 kbps or greater (recommended) * Browser: AOL, Firefox, Safari 1.3 or higher on OSX 10.3.9, Safari 2.04 or higher on OSX 10.4.7 * Flash Player: Flash Player 9 or higher
If you continue to experience difficulties please contact us with you problem.
